Frequently Asked Questions

faq
 

 

Welcome to SpinOffice CRM FAQ section. Find frequently asked questions that provide solutions to quickly resolve the most common problems you face in SpinOffice CRM.

FAQs

How to get started?

SpinOffice CRM helps you to build up your customer database. You can get started absolutely free by signing up for SpinOffice Limited, no credit card required. If you have reached the available 50 items in your Limited account, you can upgrade to the Pro edition.


1. Download and open SpinOffice CRM on your Mac, Windows PC or iPad.
2. Register for free.
3. Invite colleagues to share all information and appointments in the database.
4. Upgrade to Pro in the desktop application or in your dashboard for Pro-features, more storage and user support.


After you register for SpinOffice, you have instant access to a variety of features.

Do I have to pay when I sign up for SpinOffice CRM?

No, you do not have to pay anything when you sign up for a SpinOffice Limited account. The Limited account gives you limited access to our tools that will help you to improve your customer base. When you are ready for more tools and extra storage, please upgrade your account to Pro in the desktop application or via your online dashboard.

How long will I have access to my Free Limited account?

The Limited edition is free and has no time limit, you can use it as long as you want. SpinOffice Limited contains only fewer functionalities and there is a limit in the number of items you can add, namely 50 items.


Items are emails, attachments, documents and files. Mass Import of contacts from Excel & Apple Contacts are not counted as items.

Can I invite other users to Limited?

Of course! Invite your colleagues to participate. No strings attached! You can set all of this up including multiple users connecting to a shared database as part of the free Limited edition to be sure you are happy with it before you purchase any licenses.


Only when your account is converted to Pro each Limited user must have a Pro-year license to get unlimited access to the database. In the Pro edition, roles and permissions can be set per user.

How will I be billed?

We don’t require a credit card in advance, so you can try SpinOffice obligation-free until you have reached 50 items. Once this is amount has been reached, we ask you to upgrade to Pro.


In-App payment:
– Windows users: iDEAL, PayPal, credit card (via Mollie)
– Mac users: your Apple account in the Mac App Store


My dashboard:
– in EU: iDEAL, PayPal, credit card
– in US and rest of the world: PayPal


Your account will not be automatically renewed after a year.

Is my data secure?

Yes, your data is 100% secure. SpinOffice takes adequate organizational and technological measures to ensure the security and confidentiality of your personal information. SpinOffice does not share any information with third parties.


Our servers are protected by 24-hour surveillance. Our software and infrastructure are regularly updated with the latest security patches. Our network is protected by an enterprise-class firewall, and all SpinOffice databases include SSL encryption to keep your data safe.

Do you provide training when I sign up for a Limited account?

With the SpinOffice Limited account, you can access the Support Center anytime you have any questions about setting up your account. If you need additional support, you can connect with a Support Agent using the Live Chat tool within our software or by phone (+1 360-209-5609 or +31 70 311 54 03).

Can I get a free online demonstration?

Yes, we would be happy to demonstrate SpinOffice CRM via a web conference at your convenience. The demo lasts about 20 minutes. To schedule your personal session, please send a message to hugo@spinoffice.nl.

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