Well-arranged CRM dashboards
Only the use of SpinOffice is not enough to gain valuable customer knowledge. Even organizations that already use a CRM often have a lot to discover in order to use the system as effectively as possible. Dashboards can help you to find important information quickly at a glance and to display it simple and clear.
There are several dashboards available in SpinOffice, such as the Home dashboard, the Task Kanban board and the Contact dashboard. We will discuss all of them briefly.
This screen is currently in development (June 2019) and will be launched in August this year. Then SpinOffice opens with the Home dashboard when you log in. The dashboard contains various widgets, such as the last added relationships in the database, your most recent emails, current tasks for today, upcoming appointments and daily or weekly time registration. And more widgets will follow. You can organize the widgets as desired via the gear icon in the top right corner.
Because of this dashboard it is no longer necessary to search the entire database for the information you were looking for. This allows managers to make decisions faster because the information is available faster.
As a user, you can click through to the underlying information from a widget. That can be to another screen or to the task / appointment / e-mail itself. That makes it very user-friendly.
If you request a contact, SpinOffice shows the contact card of the customer. Not only the address data but also the characteristics of the contact, the contact dashboard (see further on this page) in which you see which actions are overdue, and the archive of the contact. That is all the information that you can use right away.
We expect to launch the Home dashboard for every user in August 2019. Until then, you already have the following two dashboards at your disposal.
Tast Kanban board
In May 2019 we launched the Tasks Kanban board. The new Kanban Board is a so-called scrum board. A scrum board is a useful tool to make the tasks visible in a scrum framework during a project or process. Tasks go from to do, to doing to done.
The Task Kanban Board in SpinOffice is a whiteboard that is divided into four columns:
- Tasks without date: as it already indicates; you just have to do that someday;
- Upcoming: tasks to be performed tomorrow or within 7 days;
- Current: tasks to be performed today;
- Finished: these are all tasks that you have successfully finished.
Drag tasks from column to adjust the status of a task. It is visually very clear which tasks have already been completed and what you still have to do. This is very well-arranged and motivating! The ultimate goal is of course to complete all tasks within one sprint. All your colleagues have access to your dashboard and thus also insight into the status of your tasks.
The Task Kanban Board also contains a very good search function. You can adjust the layout via the gear icon in the top right.
Het Taken Kanban-bord bevat daarnaast een erg goed werkende zoekfunctie. And here again, the layout of the Kanban board can be adjusted as desired via the gear icon at the top right.
With every contact card that you visit in SpinOffice, you can see at a glance what is involved with this contact. It contains not only items that are meant for you, but also those of your colleagues. The Contact dashboard therefore differs for each individual contact or company in the database.
The following items are displayed in the dashboard:
- Open folders: all folders to which the contact is linked;
- Aankomende afspraken: all calendar items to which the contact is linked and which will take place within the next two weeks;
- Open taken: all unfinished tasks to which the contact is linked;
- Open items: all unfinished emails to which the contact is linked;
- Laatste timesheet items: all logs / time written for this contact (only displayed with the time registration module)
Below the item the date / time is stated on which it was created (for folders and open items) or when it takes place (appointments and tasks). In addition, the name of the database user to which the item is linked is shown.
From the dashboard you can create a new item (folders, appointments, tasks) via the ‘+’ icon. Use the right mouse click on an item to open, finish or delete it.
Many customers enjoy working with the dashboad. It provides insight into outstanding items and it easy to manage tasks and folders from here instead of navigating to the task list and / or folders list.