Email Communication

Email Communication

Fully integration of your email account(s)

Email CommunicationYour email in SpinOffice is in sync via the IMAP protocol. Many email clients like Gmail, Hotmail/Outlook, AOL mail,, Microsoft 365, Yahoo, Strato, etc. support IMAP. Connect your email account just once and SpinOffice will bring in all your existing email messages. Visit this FAQ where we explain how to configure your email account(s) in SpinOffice.

A personal Inbox for each user

All incoming and outgoing messages, your trash and your IMAP mail account folders will be in sync and displayed in your inbox. Incoming messages that are recognized based on the email address will automatically be linked to a corresponding contact. If the recipient is unknown you can add the contact to your database as new or link the email address to an existing contact.

CRM Inbox

SpinOffice will help you via a wizard in the inbox where you can enter the proper account credentials and IMAP/incoming mail server settings from the mail account(s). In the free Limited edition we only synchronize the last 30 days of your inbox, sent items and your trash folder. In the Pro edition all email history is being fetched.

In the free version you have one email account available, and in the Pro version each user can connect five email accounts.

Incoming & outgoing messages

Both receiving and sending email is fully integrated. Would you like to sent an email message to your relation directly from SpinOffice? Of course this is possible. The message is automatically stored at your relation in SpinOffice so you can find it later.

Every email that is sent to you is automatically saved at the contact card of the sender. So all correspondence, also between a contact and your colleagues, is stored and retrievable at corresponding contacts’ archive. Thus you are always informed with all former communication.

Sending mass mailings

In SpinOffice sending mass mailings to filtered groups is very easy. Create an email template for the mailing, filter contacts based on desired criteria (for instance contact type, customer type, country, date, gender) and your mass mailing is ready to sent! SpinOffice reports the number of recipients. View this tutorial to see how SpinOffice handles mass mailings.

Internal messaging

Would you like to pass a colleague that someone called or do you want inform your colleague that you have made an appointment with a customer for him or her? SpinOffice has the ability to send internal email messages to your colleagues. These messages are stored in your contact card so you can easily find it later. You can also see if the message has been read and whether it has been completed (for example, that your colleague has called back the customer). The use of the famous yellow stickers is history! SpinOffice changes the stacks of unordered messages that go from desk to desk in simple structured messages that are always retrievable.

Learn more about email management and the Inbox?

Read user manual chapter 6. The Inbox in our support center and watch the following short introductory video.